Return Policy
REFUND & RETURN POLICY
Returns
We charge a 20% restocking fee, this does not include exchanges or when ordering multiple sizes. ( Example: if you order 2 dirndls for sizing purposes and return one, you will not be charged a restocking fee.)
We can supply a return label, however the cost of the return label will be deducted from your refund amount. We charge our discounted cost.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. ( To clarify, just be unused, no need to put back into original packaging).
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at chad@oldworldhb.com.
Sale items (if applicable)
Only regular priced items may be refunded or exchanged, unfortunately sale items cannot be refunded. (Generally)
Exchanges
If you need to exchange an item, send us an email chad@oldworldhb.com or contact via our website. We will send a return label, customer pays for all related shipping costs. Generally $10 or less each way.
Shipping
To return your product, you should mail your product to: Simply German, 7561 Center Ave, Ste #49a, Huntington Beach CA 92647, United States or
contact us through the website or chad@oldworldhb.com and we will supply a return label.
All shipping costs must be provided by the customer. Generally $10 or less each way.